Last updated: November 23, 2025

“Drive Well Online,” “we,” “us,” and “our” refer to the online division of Drive Well Driving School, a DMV-licensed driving school based in Virginia, USA. “You” and “your” refer to any visitor, student, or user of our websites and services.

Note: This Privacy Policy describes how we handle your information. Refund and course policies are described separately in our Terms & Conditions / Refund Policy.

This Privacy Policy applies to information we collect through:

• Our website https://www.drivewellonline.com and related pages.
• Online enrollment forms and contact forms hosted on or linked from our website.
• Our online course platform provided through our approved third-party course provider.
• Communication with us by phone, text message, email, or other channels listed on our website.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control, including payment processors and external course platforms that have their own privacy policies.

2. Information we collect

We collect information that you provide directly and information that is collected automatically when you use our website or services.

2.1 Information you provide to us

When you enroll in a course, request information, or contact us, we may collect:

• Full name, date of birth, and contact details (phone number, email address, mailing address).
• Driver’s license or learner’s permit details, DMV customer number, and related identifiers.
• Course selection (Driver Improvement, Driver’s Manual / Re-Examination, or other services).
• Court or DMV information (such as case number, court name, or DMV notice details), if applicable.
• Payment-related information (such as amount paid, course fees, and transaction details).
• Communication content, including text messages, emails, and phone call notes.
• Any other information you choose to provide in forms or during communication with us.

Payment card information is processed by third-party payment processors (for example, Stripe, Square, or other providers). We do not store your full credit or debit card numbers on our own servers.

2.2 Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address, browser type, device type, and operating system.
• Pages visited, links clicked, time spent on pages, and referring/exit pages.
• General location information derived from your IP address.
• Technical data collected through cookies, pixels, and similar technologies.

2.3 Cookies and similar technologies

We may use cookies and similar technologies to:

• Help our website function properly and remember your preferences.
• Improve site performance and analyze how visitors use our website.
• Support security features and help prevent fraud or misuse.

You can usually control or disable cookies through your browser settings. However, if you reject certain cookies, some parts of our website may not function properly.

3. How we use your information

We use the information we collect for the following purposes:

• To process your enrollment and provide access to our online courses and services.
• To verify your identity and match your course completion to DMV, court, or insurance records when required.
• To send course access instructions, reminders, updates, and important notices about your course.
• To generate and deliver completion certificates and to submit completion records to DMV or courts as required or requested.
• To respond to your questions, support requests, and other communications.
• To manage payments, refunds, and accounting records.
• To operate, maintain, and improve our websites, courses, and customer service.
• To protect the security, integrity, and lawful use of our websites and services.
• To comply with applicable laws, regulations, and law-enforcement requests.

4. Legal bases for processing (where applicable)

Depending on your location, we may rely on one or more of the following legal bases to process your personal information:

• Performance of a contract – to provide the course or service you enrolled in.
• Compliance with legal obligations – to meet DMV, court, or other regulatory requirements.
• Legitimate interests – to improve our services, prevent fraud, and protect our rights.
• Consent – where we rely on your consent, which you may withdraw at any time, subject to legal limitations.

5. How we share your information

We do not sell your personal information. We may share your information with:

• DMV and courts: To report course completions, verify eligibility, or comply with DMV or court orders and regulations.
• Approved online course provider: We partner with a third-party online course platform to deliver the course content and testing. That provider processes certain student information under its own privacy policy and contracts with us.
• Payment processors: Third-party services that process payments securely (for example, Stripe, Square, or other providers you see at checkout).
• Service providers: Trusted vendors who assist with website hosting, email delivery, text messaging, customer support, analytics, and other operational services.
• Professional advisers: Such as our accountants, auditors, or legal counsel, when reasonably necessary.
• Law enforcement or government authorities: When required to comply with law, regulation, legal process, or to protect our rights, property, or safety, or that of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of some or all of our assets, subject to appropriate confidentiality protections.

6. Third-party websites and services

Our website may contain links to third-party websites, platforms, or services that we do not control, including the course platform and payment processors. Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites.

7. Data retention

We retain your information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• To provide your course and related services.
• To maintain accurate business and accounting records.
• To comply with DMV, court, and other legal or regulatory requirements.
• To resolve disputes and enforce our agreements.

When information is no longer needed for these purposes, we may delete it, anonymize it, or securely archive it in accordance with applicable laws and our internal policies.

8. How we protect your information

We use reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• The right to request access to the personal information we hold about you.
• The right to request correction or update of inaccurate or incomplete information.
• The right to request deletion of your information, subject to legal and contractual obligations.
• The right to object to or request restriction of certain processing.
• The right to withdraw consent where processing is based on your consent.

To exercise any of these rights (where available), please contact us using the information in the “Contact us” section below. We may need to verify your identity before responding to your request and may be unable to delete information that we are required by law to keep (for example, DMV or court records relating to your course completion).

10. Children’s privacy

Our services are primarily intended for teens and adults who are eligible to hold or apply for a Virginia learner’s permit or driver’s license. Where a student is under 18, we may collect information about the parent or legal guardian as required by law or policy.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent. If you believe we may have collected information from a child in violation of applicable law, please contact us immediately so we can review and take appropriate action.

11. Communications, texting, and calls

By providing your phone number or email address, you authorize us to contact you about your course, enrollment, payments, scheduling, certificates, and related services. This may include text messages, phone calls, and emails. Message and data rates may apply, depending on your carrier and plan.

You may opt out of non-essential marketing messages at any time by following the instructions in the message or by contacting us. However, we may still send you transactional or service-related messages that are necessary to complete your course or comply with legal requirements.

12. State-specific rights (including Virginia residents)

If you are a resident of certain U.S. states, including Virginia or states with comprehensive privacy laws, you may have additional rights under applicable state law. These may include rights of access, deletion, correction, and opt-out of certain data processing. We will honor valid requests as required by applicable law.

If you wish to exercise state-specific rights, please contact us and clearly state that your request is being made under your applicable state privacy law. We will respond within the time frame required by law, subject to any legal exceptions or limitations.

13. International visitors

Our services are primarily intended for individuals located in the United States and particularly in Virginia. If you access our website or services from outside the United States, you understand that your information may be processed in the United States, where the privacy laws may be different from those in your country of residence.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any changes become effective means you accept the updated Privacy Policy.

15. Contact us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us: